Plans, EU VAT, and invoices

Elido is invoiced from the EU. Our pricing is shown net (without VAT) on the marketing site; VAT is applied at checkout based on your country and tax-status.

How VAT is calculated#

We follow the standard EU B2B / B2C rules for digital services:

• EU consumer (B2C) — VAT is charged at your country's rate. This is the OSS (One-Stop-Shop) regime; we file a single VAT return for all EU consumer sales.
• EU business with valid VAT ID (B2B) — reverse-charge applies. Invoice shows 0% VAT and the note "VAT subject to reverse charge under Article 196 of Council Directive 2006/112/EC".
• Non-EU customer — no EU VAT. Your local tax authority's import / sales tax rules may still apply.

We validate VAT IDs against VIES at billing time and again at every renewal. If your VAT ID becomes invalid (e.g. company dissolved), we email you and start charging your country's rate at the next renewal.

Add a VAT ID#

1. Settings → Billing → Tax details.
2. Type your VAT ID with the country prefix (e.g. DE123456789, IE1234567A).
3. Click Validate. We hit VIES synchronously; the result is cached for 24 hours.

Once a valid VAT ID is on file, future invoices use the reverse-charge note. We don't retroactively re-issue past invoices — but if you upload a VAT ID before your first renewal, that renewal is the first to apply the reverse-charge.

Invoices#

Every charge generates an invoice with sequential numbering (we use a per-year EU-compliant sequence: 2026/00001, 2026/00002, …). Invoices land in your billing email and in Settings → Billing → Invoice history.

The invoice contains:

• Our company name and EU VAT ID.
• Your company name, address, and VAT ID (if provided).
• Itemised charges with VAT breakdown.
• Period, due date, and payment status.

You can download a PDF or the original e-invoice XML (UBL 2.1 / PEPPOL).

Proforma invoices#

For workspaces that need pre-payment approval (most government and university customers), we issue a proforma invoice 7 days before the due date. Pay it from your bank; we mark it paid manually within one working day, and a final invoice ships once payment clears.

Currency#

We bill in EUR. If you need USD or GBP for accounting, the invoice shows the EUR amount as-charged plus a note with the equivalent at the day's ECB reference rate. For Business customers we can quote and bill directly in USD or GBP — email sales.

Plan changes#

Upgrades pro-rate and bill on the same renewal date. Downgrades take effect on the next renewal — you keep paid-tier features until then. Cancellations are immediate (you keep access until renewal), with no early-termination fee.