Terms of Service

1. Acceptance

By creating an Elido account, calling our API, or following a short link routed through our edge, you agree to these Terms. If you accept on behalf of a company, you confirm you have authority to bind that company.

2. The service

Elido provides a hosted URL shortener with branded short links, custom domains, click analytics, QR codes, and an HTTP redirect edge with tier-isolated hostnames (f.elido.me for Free, s.elido.me for Pro, b.elido.me for Business). We target 99.95% redirect uptime on paid tiers and best-effort availability on Free.

3. Acceptable Use Policy

You must not use Elido to create, host or point short links, QR codes or bio pages to any of the following. Moderation notices cite the clause that applies.

1. 3.1Phishing and deception: imitating a brand, service or person to collect logins, payment details or personal data.
2. 3.2Malware: serving or linking to malicious software, drive-by downloads or fake updates.
3. 3.3Spam: bulk unsolicited promotion, doorway pages and link farms.
4. 3.4Copyright infringement: content a rights holder has reported under our DMCA and copyright policy.
5. 3.5Illegal content: anything unlawful where it is shown, including illegal goods or services, fraud, commerce with sanctioned jurisdictions, and content a court or authority has ordered removed.
6. 3.6Abusive content: harassment, threats, hate speech, or exposing a person's private data (doxxing).
7. 3.7Evading these rules: hiding a destination from our checks, re-creating links or accounts we have removed, or any other use that breaks this policy.

We screen new destinations against Google Safe Browsing and our internal url-scanner service, and reserve the right to disable links that fail those checks. Repeated abuse may result in account termination without refund.

4. Pricing & cancellation

Paid plans are billed in EUR (or your selected billing currency where supported). Payment is processed by Paddle, which acts as merchant of record: Paddle is the seller of your purchase and its Buyer Terms apply to the payment. Crypto checkout via Coinbase Commerce exists in our code base but is not enabled by default. Prices include VAT for consumers at the rate of your billing country; if you supply a valid VAT ID (validated by Paddle), reverse charge applies and VAT is removed at checkout. Cancel any time from the dashboard - your workspace keeps the paid tier until the end of the current billing period, then the workspace becomes inactive: every link and QR code in it stops redirecting and visitors see a "workspace not active" page (HTTP 410). We keep your data, and resubscribing restores redirects. Moving to a smaller paid plan keeps your links working. Refunds and your statutory right of withdrawal are described in the Refund Policy.

5. Data & privacy

We process click events (timestamp, URL slug, visitor IP address, country, region, city and approximate coordinates derived from the IP, device class, browser, user agent, referrer, destination) for analytics on your behalf. We never sell visitor data to advertisers, and we do not use customer link data to train AI models. If you configure advertising pixels (Meta, Google, LinkedIn, TikTok) on a link splash page, those pixels run in the visitor's browser and send data to those providers; you are responsible, as controller, for the legal basis and any visitor consent that requires. Full details are in the Privacy Policy and the Data Processing Addendum.

6. Liability

The service is provided "as is". Our maximum aggregate liability for any incident is the fees paid in the 12 months preceding the claim. We are not liable for downtime caused by upstream providers (DNS registrars, transit networks, certificate authorities) outside our control, nor for content hosted at the destination URLs you choose to shorten.

7. Changes

Material changes - including any sub-processor addition under DPA Article 28(2) - will be announced 30 days in advance via the email on file and on the public Sub-processors page. Continued use after that period constitutes acceptance.

12. Campaign measurement cookies and consent

We measure which campaign brought a sign-up. For that we use these cookies. elido_consent (12 months): stores your cookie choice (list version, analytics yes or no, marketing yes or no). elido_lt (session): campaign parameters of your latest visit (UTM tags, referrer, landing page and language); it carries no advertising click ID unless you accepted marketing. elido_ft (90 days): the same fields for your first visit; set only after you accept marketing cookies and deleted when you withdraw. elido_attr_tok (30 minutes): a one-time token that passes this information from the marketing site to the sign-up. _ga* (up to 2 years): Google Analytics 4, set only after you accept analytics. _gcl_* (up to 90 days): Google Ads conversion linker, set only after you accept marketing. Consent: on your first visit a banner asks for your choice; analytics and marketing stay off until you accept. The choice is stored for 12 months in elido_consent and you can change it at any time through the Cookie settings link in the footer. If you withdraw marketing consent, we delete elido_ft and the advertising click ID stored with your account. Questions: [email protected].