Plan changes and refunds

Plans at Elido are monthly or yearly, billed in advance. The rules for changing a plan differ depending on whether you're going up, down, or out.

Upgrading#

When you upgrade mid-cycle, we prorate the difference. The calculation:

• Days remaining in your current period × (new daily rate − old daily rate) = amount charged today.
• Your renewal date stays the same. The new plan's full price is charged at the next renewal.

Example: you're on Pro at €29/month with 15 days left in the period. You upgrade to Business at €79/month. We charge you (15/30) × (€79 − €29) = €25 today. On your normal renewal date, you pay €79.

The upgrade takes effect immediately. Higher link limits, seat counts, and analytics retention all apply as soon as the charge clears.

Downgrading#

Downgrades are scheduled, not immediate. When you select a lower plan:

1. A "scheduled change" appears in your billing page showing the target plan and the date it takes effect.
2. You keep your current plan's features until the end of the paid period.
3. On renewal, the lower plan activates and you're charged the lower price.

You can cancel a scheduled downgrade before the renewal date by going to Settings → Billing and clicking Keep current plan.

If your usage exceeds the lower plan's limits at the moment the downgrade kicks in, the excess is not deleted — links still exist and redirect. You just won't be able to create new links beyond the new plan's cap until you're back under.

Cancellation#

Cancelling stops future charges. You keep access to your current plan until the end of the period you've already paid for. There's no early-termination fee.

To cancel: Settings → Billing → Cancel subscription. You'll be asked to confirm. After the current period ends, your workspace moves to the free tier.

If you change your mind before the period ends, go back to Settings → Billing and resubscribe — your data is still there.

Refund policy#

We don't offer refunds for partial months or unused time on yearly plans. What we do cover:

• Service outages above our SLA threshold — if uptime falls below the guaranteed level in a calendar month, we credit the equivalent days back to your account automatically. Credit appears within 5 business days.
• Billing errors — if we charged you the wrong amount (wrong plan, wrong currency, duplicate charge), contact support@elido.app with your invoice number and we'll fix it the same business day.
• Yearly plans cancelled within 48 hours of purchase — if you subscribe to a yearly plan and cancel within 48 hours, email us and we'll process a full refund.

We don't refund because you forgot to cancel before renewal. Set a calendar reminder if you're evaluating.

Pausing a subscription#

If you need to stop using Elido temporarily but don't want to lose your data and links, you can pause instead of cancelling. Go to Settings → Billing → Pause subscription. Redirects keep working while paused; the dashboard goes read-only. Paused plans are billed at a reduced rate.

Troubleshooting#

My downgrade didn't take effect at renewal. Check the scheduled change panel in Settings → Billing. If the scheduled plan shows correctly, it will activate at the next renewal — the date is shown next to the plan name. If it's blank, the downgrade wasn't confirmed; redo it.

I was charged after cancelling. If you cancelled after the renewal date, the charge was for the period starting that date — cancellation takes effect at period end, not immediately. If you cancelled before the renewal date and were still charged, email us with your account email and invoice ID.

Proration looks wrong. The calculation uses whole calendar days, not hours. If you upgraded at 11:59pm, we count that as a full day. If the amount still looks off, the prorated charge is itemised on your invoice — compare the amounts there against the formula above.

Can I switch billing interval (monthly to yearly)? Yes. On the billing page, the plan grid shows both intervals. Switching to yearly takes effect immediately and charges the yearly price minus what you've already paid in the current month. Switching to monthly schedules the change for the next renewal.